Personal Data Privacy Policy
(Based on Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016)
The protection of personal data is of great importance to DOULOUFAKIS NIKOS, which aims to be transparent regarding the processing of such data. For this reason, all necessary measures have been taken to protect and ensure the confidentiality of data transmission (e.g. the use of SSL encryption protocols, antivirus protection, firewalls, etc.).
Accordingly, our company DOULOUFAKIS NIKOS (Dafnes, Heraklion, Crete, 70011), acting as the data controller for the personal data you submit to us and in accordance with applicable data protection legislation and Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), follows a policy that defines the manner in which your personal data are processed and protected, as explained in detail below.
Each time you use this website, you are bound by the Privacy Policy in force at that time. You should therefore read this policy carefully whenever you use the website and ensure that you accept its terms.
Where do we store your data?
The personal data you provide to us will be processed and stored in files under the responsibility of DOULOUFAKIS NIKOS for the following purposes:
i. The development, execution, and performance of the sales contract for products you have purchased, or any other contract between you and us.
ii. The handling and processing of your requests.
iii. The provision, with your consent, of information regarding DOULOUFAKIS NIKOS wine products, including the sending of commercial communications by email or other equivalent electronic means (such as SMS).
iv. In the event that you provide us with personal data of a third party, you are responsible for having informed that person about the use of their data and for having obtained their explicit consent for such data to be provided for the purposes described above.
Duty of Accuracy
Who has access to your data?
DOULOUFAKIS NIKOS, as the data controller, undertakes to ensure the confidentiality of your personal data and to enable you to exercise your rights of access, rectification, erasure, and objection by sending an email to dataprotection@douloufakis.wine
, attention: “Personal Data Protection”. Where deemed necessary, we may ask you to provide a copy of your identity card, passport, or another valid identification document.
Furthermore, for the fulfillment of the purposes described above, we may disclose or transfer the information you have provided to affiliated companies of DOULOUFAKIS NIKOS, third-party data processors, information collection centers, financial institutions, or other third-party service providers that assist in our business operations (such as fraud prevention, account collection, corporate and loyalty programs, technology service providers, financial transaction management, logistics and transportation services), or that are necessary for the management and completion of your purchases, in order to provide adequate safeguards for our users’ transactions.
By registering and providing information either through our website or by completing a handwritten or printed (pre-filled) application, you expressly authorize us to disclose and/or transfer such information to the aforementioned recipients.
What is the legal basis for processing?
For each specific processing of personal data that we collect from you, we will inform you whether the provision of personal data is mandatory or required for the conclusion of a contract, as well as whether there is an obligation to provide such personal data and the possible consequences in case you choose not to provide them.
What are your rights?
Right of Access
You have the right to request information about the personal data we hold about you at any time. You may contact DOULOUFAKIS NIKOS, which will provide you with your personal data by email.
Right to Data Portability
Where DOULOUFAKIS NIKOS processes your personal data by automated means on the basis of your consent or pursuant to a contract, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format and to transmit those data to yourself or to another party. This applies only to personal data that you have provided to us.
Right to Rectification
You have the right to request the correction of inaccurate personal data concerning you, including the right to have incomplete personal data completed. If you have an account, you may edit your personal data through your account settings.
Requests concerning the processing of your personal data may be submitted in writing by email to dataprotection@douloufakis.wine
or in person at the Douloufakis Winery.
Right to Erasure
You have the right to request the deletion of personal data processed by DOULOUFAKIS NIKOS at any time, except in the following cases:
You have an open order that has not yet been shipped or has been partially shipped.
You have an unsettled debt with DOULOUFAKIS NIKOS, regardless of the payment method.
You are suspected of or have misused our services within the last four years.
Your debt has been transferred to a third party within the last three years, or within one year in the case of deceased customers.
A credit application was rejected within the last three months.
If you have made a purchase, we will retain personal data relating to your transaction in accordance with accounting and legal obligations.
Right to Object to Processing Based on Legitimate Interest
You have the right to object to the processing of your personal data where such processing is based on the legitimate interests of DOULOUFAKIS NIKOS. We will cease processing your personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for the establishment, exercise, or defense of legal claims.
Right to Object to Direct Marketing (Email / Newsletter)
You have the right to object at any time to the processing of your personal data for direct marketing purposes, including profiling related to direct marketing.
You may opt out of direct marketing by following the instructions included in each marketing communication.
Right to Restriction of Processing
You have the right to request that DOULOUFAKIS NIKOS restrict the processing of your personal data in the following cases:
Where you object to processing based on legitimate interest, pending verification of whether our legitimate grounds override yours.
Where you contest the accuracy of your personal data, for a period enabling us to verify its accuracy.
Where the processing is unlawful and you oppose the erasure of the personal data and request the restriction of its use instead.
Where DOULOUFAKIS NIKOS no longer needs the personal data for processing purposes, but you require it for the establishment, exercise, or defense of legal claims.
How Can You Exercise Your Rights?
We take data protection seriously and have dedicated customer service personnel to handle requests relating to your rights listed above. You may always contact us at dataprotection@douloufakis.wine
for any clarification or request.
Data Protection Officer
We have appointed a Data Protection Officer to ensure that your personal data are continuously processed in an open, accurate, and lawful manner. You may contact the Data Protection Officer at dataprotection@douloufakis.wine
.
Right to Lodge a Complaint with a Supervisory Authority
If you believe that DOULOUFAKIS NIKOS is processing your personal data incorrectly, you may contact us. You also have the right to lodge a complaint with a competent supervisory authority.
Updates to the Privacy Notice
We may need to update this Privacy Notice from time to time. The most recent version of the Privacy Notice is always available on our website. We will communicate any material changes to this Privacy Notice, such as changes to the purposes of processing, the identity of the controller, or your rights.
DIRECT MARKETING, ADVERTISING AND PRODUCT PROMOTION (EMAIL / NEWSLETTER)
Why do we use your personal data?
We use your personal data to send you advertising offers, product promotions, and invitations via email or text messages. In order to enhance your experience with DOULOUFAKIS NIKOS, we provide you with relevant information and product recommendations.
What types of personal data do we process?
We process personal data such as contact details, including your name, country of residence, email address, and/or telephone number.
Who has access to your personal data?
Your data are used solely for the provision of the above-mentioned services and may be shared with third parties, such as media agencies and technical service providers, for the distribution of physical and digital direct marketing communications.
We never transfer, sell, or exchange your data for marketing purposes to third parties.
What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent when you agree to receive direct marketing communications.
Postal marketing, including catalogues, may also be sent based on our legitimate interest, in accordance with applicable law.
Your right to withdraw consent
You have the right to withdraw your consent to the processing of your personal data at any time and to object to direct marketing. Once you do so, DOULOUFAKIS NIKOS will no longer be able to send you direct marketing offers or information based on your consent.
You may opt out of direct marketing by following the instructions included in each marketing communication (email/newsletter).
How long do we store your data?
We will retain your data for direct marketing purposes until you explicitly and in writing withdraw your consent.
For email marketing (newsletter), your email address may be removed immediately via the unsubscribe link included at the end of each email, by submitting a request via email to dataprotection@douloufakis.wine
, or by visiting the Douloufakis Winery in person.
CONTESTS
Why do we use your data?
We process your data when you participate in one of our online contests. Your personal data are used to communicate with you regarding the contest, both before and after it takes place, for the purpose of verifying participants’ identities and eligibility, contacting winners, delivering prizes, and monitoring prize deliveries.
What types of personal data do we process?
We process categories of personal data such as contact details, including name, address, email address, and telephone number, age, as well as any other information required and submitted in connection with the contest.
Who has access to your personal data?
Any data shared with third parties are used exclusively for the provision of the services described above, including sharing with courier and transport companies solely for the delivery of prizes.
What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent when you choose to participate in a contest.
Your right to withdraw consent
You have the right to explicitly and in writing withdraw your consent to the processing of your personal data at any time. In such case, DOULOUFAKIS NIKOS will no longer be able to provide the services described above.
How long do we store your data?
We will retain your personal data, provided that you have chosen to receive updates and news from DOULOUFAKIS NIKOS, until you explicitly request their deletion.
COOKIES
What are cookies?
A cookie is a small text file that a website installs on your computer, phone, or any other device, containing information about your browsing activity on that website. Cookies are necessary because they facilitate and make browsing more user-friendly, without causing any harm to your device.
Although this policy uses the general term “cookies” as the main method of storing information, the browser’s “local storage” space is also used for the same purposes as cookies. In this sense, all information included in this section also applies to such “Local Storage”.
What are cookies used for on this website?
Cookies are an essential part of how our website operates. The primary purpose of our cookies is to improve your browsing experience. For example, cookies help us remember your preferences (such as language, country, etc.) during your browsing session and on future visits.
The information collected through cookies also enables us to improve the website by analyzing usage numbers and patterns, adapting the website to users’ individual interests, improving search speed, and more.
In some cases, with your prior consent, we may use cookies, tags, or similar technologies to obtain information that allows us to display advertising from our website, third-party websites, or other media, based on an analysis of your browsing habits.
What are cookies NOT used for on this website?
We do not store sensitive personal identification information in the cookies we use, such as your address, etc.
Who uses the information stored in cookies?
The information stored in cookies on our website is used exclusively by us, with the exception of certain “third-party cookies,” which are used and managed by external companies to provide services requested by us in order to improve our services and your user experience while browsing our website.
The main services involving these “third-party cookies” include the collection of access statistics and the assurance of secure payment transactions.
How can I avoid the use of cookies on this website?
If you prefer to avoid the use of cookies on this website, taking into account the above limitations, you must first disable the use of cookies in your browser settings and then delete the cookies already stored in your browser that are associated with this website.
You may use this option to prevent the use of cookies at any time.
How can I disable and delete cookies?
To restrict, block, or delete cookies from this website, you can modify your browser settings at any time according to the instructions provided below. Although the configuration of each browser differs, cookies are usually managed from the “Preferences” or “Tools” menu.
For more detailed information on how to configure cookies in your browser, please refer to your browser’s “Help” menu.
How long do we store your data?
DOULOUFAKIS NIKOS does not store your personal data through cookies. You can easily delete cookies from your computer or mobile device using your browser. For instructions on how to manage and delete cookies, please refer to the “Help” section of your browser.
You may choose to disable cookies or receive a notification whenever a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you may not be able to take full advantage of all features of our website douloufakis.wine.
In closing…
When you contact us via email, we store your email address in our database. At Douloufakis Winery, we communicate with you discreetly, sending you only information we consider necessary for keeping you informed, such as the release of new vintages, wine awards, or winery events.
If at any time you no longer wish to receive such communications, you may request to unsubscribe via the “Unsubscribe” link at the end of each email, by sending an email to dataprotection@douloufakis.wine
, or by visiting our winery in person.